Privacy Policy

Ask CPG APP

  1. Introduction

Welcome to the Ask CPG App (“App”), operated by Clovis Pediatric Group.

We are committed to protecting your privacy and ensuring the security of your personal and health-related information. This Privacy Policy explains:

  • What information we collect.
  • How we use it.
  • How we protect it.
  • Your rights regarding your data.

By using this App, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Information We Collect

2.1 Patient App

We may collect the following information:

  • Account Information:
  • Google Sign-In data (name, email, profile picture, unique ID).
  • Firebase Cloud Messaging (FCM) token.
  • Last login timestamp.

Patient Information:

  • Patient name.
  • Date of birth.
  • Contact number.
  • Patient status (whether you are a patient of Clovis Pediatric Group).
  • Questions submitted through the App.

Communication Data:

  • Chat messages (text, images, audio, and video) between patients and doctors.

App Usage Data:

  • Notifications (non-sensitive content only).

2.2 Doctor App

Account Information:

  • Google Sign-In data (name, email, profile picture, unique ID).
  • FCM token.
  • Last login timestamp.

Professional Data:

  • Assigned patient list.
  • Patient interactions and chat messages.
  • Audit logs (such as message access and actions performed).

Technical Data:

  • Device type.
  • IP address.
  • App usage data.
  1. How We Use Your Information

We use the collected data to:

  • Enable secure communication between patients and doctors.
  • Allow patients to submit questions.
  • Notify users about updates and responses.
  • Maintain communication history.
  • Improve app functionality and performance.
  1. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data during transmission and storage.
  • Secure cloud infrastructure.
  • Role-based access control.
  • System monitoring and logging.
  1. Sharing of Information

We do not sell or rent your personal data.

Your data may be shared only:

  • With authorized healthcare providers for service delivery.
  • With trusted service providers that support app functionality (e.g., hosting, notifications).
  1. Third-Party Services

We use reliable third-party services to operate the App, including:

  • Cloud storage providers (e.g., AWS).
  • Notification services (e.g., Firebase).
  • Authentication providers (e.g., Google Sign-In).

These services are used only to support app functionality and security.

  1. User Rights

You have the right to:

  • Access your personal data.
  • Request corrections.
  • Request deletion of your data.

To exercise these rights, please contact us using the details below.

  1. Data Retention

We retain your data only for as long as necessary to provide our services or comply with legal obligations.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected within the App. Continued use of the App means you accept the updated policy.

  1. Contact Us

If you have any questions or concerns, please contact us:

Phone: (559) 900-3045

Email: info@clovispediatricgroup.com