Delete Account

Delete Your Ask CPG Account

Deleting your account is permanent. All information associated with your account will be irreversibly removed from our system and cannot be recovered.

This includes

  • Your profile information (name, email, profile photo).
  • Patient form submissions (questions you submitted, which may include Protected Health Information – PHI).
  • All chat messages, including text, images, videos, and voice messages.
  • Notifications related to your activity.

Warning: Once deleted, your data cannot be recovered. Please ensure you have saved any important information before proceeding. Some system logs may remain anonymized for auditing and security purposes, as required by HIPAA regulations.

Delete Account Flow

Access Account Deletion:

  • Tap the Menu icon (three horizontal lines) on your dashboard.
  • Select “Delete Account” from the App Drawer.

Review Information:

  • You will be taken to a Delete Account page.
  • The page explains what data will be deleted and the irreversibility of the action.

Confirm Deletion:

  • Tap the red “Delete Account” button at the bottom of the page.
  • A confirmation step ensures you understand that all data, including PHI, chat messages, and notifications, will be removed permanently.

Account Removal:

  • Your account data will be removed immediately from active systems.
  • Some anonymized audit logs may be retained for security and compliance purposes.

Automatic Logout:

  • After deletion, you will be automatically logged out of the app.

Support:

Next Step

  • Tap “Delete Account” to proceed.
  • This action cannot be undone. Please ensure you have saved any important data before proceeding.